Shipping policy
Shipping Policy
At AceTex, we're committed to delivering your handcrafted jewelry quickly and safely. Here's what you can expect:
Processing Time
Because each piece is made to order, please allow up to 5 business days for your order to be handcrafted and prepared for shipment.
Shipping Methods & Delivery Times
We offer the following shipping options within the United States:
- Standard: 5-7 business days after processing
- Expedited: 2-3 business days after processing
- Overnight: Next business day after processing
Shipping Costs
Shipping costs are calculated at checkout based on your chosen shipping method, destination, and package weight.
International Shipping
We ship to select international destinations. Delivery times and costs vary. Please note that you may be responsible for any customs duties or taxes imposed by your country.
Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. You can use this number to track your package's journey.
Shipping Address
Please double-check your shipping address at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer.
Lost or Damaged Packages
While rare, packages may occasionally get lost or damaged in transit. If this happens, please contact us immediately at info@acetexny.com or (212) 921-8188 so we can assist you.
Returns & Exchanges
For details on returns and exchanges, please visit our Return Policy page: [link to return policy page]
Questions?
We're here to help! If you have any questions about shipping, please don't hesitate to contact us.
